Got this from an interview with the Bertram CEO:
Question: A particular Bertram suffered a lamination failure about a year ago that received a lot of press. Although Bertram successfully resolved the issue with the owner and his captain, the company chose not to discuss it publicly. What do you tell customers today about quality control?
Answer: That boat was corrected. It's kind of a non-issue once the boat is fixed. The photographs look like hell and make the problem look much worse than it was. Customers that know of this type of problem that has occurred with this boat or with our competitors boats ask what quality control measures we take to assure this will not happen again. Any responsible builder would review the procedures in place to insure they were being followed and the appropriate quality control inspections were being made to prevent a reoccurrence. Our procedures are reviewed and appropriate inspections are made during the building process and after the boat is completed. The owner of this boat has purchased a larger Bertram.
Question: A particular Bertram suffered a lamination failure about a year ago that received a lot of press. Although Bertram successfully resolved the issue with the owner and his captain, the company chose not to discuss it publicly. What do you tell customers today about quality control?
Answer: That boat was corrected. It's kind of a non-issue once the boat is fixed. The photographs look like hell and make the problem look much worse than it was. Customers that know of this type of problem that has occurred with this boat or with our competitors boats ask what quality control measures we take to assure this will not happen again. Any responsible builder would review the procedures in place to insure they were being followed and the appropriate quality control inspections were being made to prevent a reoccurrence. Our procedures are reviewed and appropriate inspections are made during the building process and after the boat is completed. The owner of this boat has purchased a larger Bertram.