Am I asking too Much

R

Robski97

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So i think everyone knows how unhappy i am with my dealer.

My question is this . The boats been shrink wrapped. WE agreed to hold off any of the open repairs until after the shrink wrap has been removed. Well for the third time they have gone down to the boat and ripped off the tape and entered the boat to do work. Even after I asked them to atleast give me a heads up so i can go down and make sure everything is the ways its supposed to be after there done.. Im tired of the WE DIDNT DO THAT <<<<

So today My MArina calls as the boat gets splashed in about 40 days ... and says that the dealer has been there all week... So am i wrong to expect a call??

And if there caulking stuff... Hows that going to set in 30 degree weather??

Anyway Am i wrong to expect a call??

thanx

Rob
 
you are not wring for wanting it expecting it mabey but remember they dont want you there looking over their sholder.
 
No, you are not wrong. Sorry I don't have some suggestions of how to get them to cooperate with you. I do think they have labeled you a "problem customer" and what you say goes in one ear and out the other......

Maybe you can get the mfg to agree to authorize another place to have your warranty work done and just be rid of that dealer.
 
Maybe i wasnt clear in my post... ( blood pressure was alittle high)

When there done... Just a simple call . Rob we went to the boat today ... FYi...

Not even going to push my luck and ask for what ..

Still waiting for reciepts for all work done to date... Funny how u dont get reciept for warty work.

Just annoyed...

Rob
 
waht kind of warranty work that require caulking can possibly be needed on a brand new boat ?

it's called customer service. you are entitled to it... especially when dealing with a high end 44 footer !
 
Seems to me that you should get some written record of all work done on the boat, even warranty work. We have the same trouble. We have to call and ask for written verification of warranty work done. The local yards indicate they keep records on my boat and I'm sure they do but I want a record of my own should the same problem be a recurring one.

The local Volvo folks just replaced a transmission temp sender. No phone call or anything to tell me they had been on the boat. I figured it out when I checked the oil last weekend. I finally got my new dipstick. Still awaiting written verification for the new sender. Incidentially, Volvo dipsticks with the red plastic pull rings are junk.
 
Liz,
I dont why you think im labeled a problem customer. I just want my stuff fixed faster then a year and want a paper trail... So far i got zippo... oh and for them to clean up after there done which they have ..

Dan Im with you... My marina calls me every time they do something... if its going to be close to the weekend they even call to make sure im not coming down early as not to interfere with my plans ... Thats serivce...

Rob
 
Some markets are simply not competative enough to drive good service. The New England east coast people seem to report lots of service issues. Marinas that perform as you describe would go out of business in West Michigan. We enjoy good facilities, expert work and friendly service. It's not cheap but it is very good. My sympathies are with you.
 
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