Dock Master

I own a business, way before it became a law nobody, especially owners and employees smokes in the offices or showroom, it`s impolite at best, in reality ,rude and tacky.
 
Another twist to this story, I just found out today she has thrown another boater out, her reason... wait for it.... he has a farm and a number of boaters are storing their boats at his farm as opposed to storing them at the marina for the winter......
 
How many more current customers did she piss off and add to the see-ya-later list with this last eviction? What's the over/under on this business's last day of operation?

Some people just aren't cut out to be in the recreation/hospitality industry.
 
Speedo - Finally something we can agree on. :-)

It often amazes me that some people can stay in business in spite of themselves. Usually a downturn in the economy would eliminate them but I believe the country as a whole has become so complacent with poor service that they would rather stay with the familiar and crappy than risk the unknown and being happy.
 
Sick the tv show cheaters on her bet shes bonking the owners brother or son or cousin.

Or shes giving free bj's in the bar parking lot.

Maybe shes a closest lesbian and is doing the owners sister or mother.
 
I'd bounce sombody who was competing with me too. Using your marina membership to bleed off marina customers is dirty pool.

If she wants to smoke in her office you don't have to go in there.

There is too much imposition of perceived rights going on in this world.

In other words if you don't like whats going on,
leave.

I still retain the right to pick my customers and as long as i'm in business I will continue to excercise that right. It's my business and you will play by my rules. Believe me the customer is NOT always right.
 
quote:
Originally posted by OLD HOUSEBOATER

I'd bounce sombody who was competing with me too. Using your marina membership to bleed off marina customers is dirty pool.

If she wants to smoke in her office you don't have to go in there.

There is too much imposition of perceived rights going on in this world.

In other words if you don't like whats going on,
leave.

I still retain the right to pick my customers and as long as i'm in business I will continue to excercise that right. It's my business and you will play by my rules. Believe me the customer is NOT always right.

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I certainly would never do business with someone with an attitude like yours.
 
Originally posted by OLD HOUSEBOATER

I'd bounce sombody who was competing with me too. Using your marina membership to bleed off marina customers is dirty pool.

If she wants to smoke in her office you don't have to go in there.

There is too much imposition of perceived rights going on in this world.

In other words if you don't like whats going on,
leave.

I still retain the right to pick my customers and as long as i'm in business I will continue to excercise that right. It's my business and you will play by my rules. Believe me the customer is NOT always right.

[/quote
I agree with Old Houseboater 100%.
Click to expand...
 
Hogan

Thats your right. I suspect that you and BillyBo are pot stirrers and lean toward the negative. I don't need you.

I have plenty of business without yours.

Have a nice day.
 
What's a pot stirrer? Someone who disagrees with you and dares to talk to anyone else about it?

How is it competing if someone invites his friends to use his property? People dock a boat in a marina for the season - that gives them a lock on the winter business too? I suppose if you own a bar, and someone makes friends there, he can't have those people at his house for drinks since it's costing you business, right?

Glad I can dock my boat at my house, so I don't have to deal with megalomaniac marina managers.
 
quote:
Originally posted by OLD HOUSEBOATER

I'd bounce sombody who was competing with me too. Using your marina membership to bleed off marina customers is dirty pool.

If she wants to smoke in her office you don't have to go in there. . . . .

Click to expand...


Dealt with a lot of marinas in my lifetime. If someones attitude is you don't like my smoking, don't come in. You can be assured that I wouldn't come in.

But if you are going to run a marina, you are going to be in the people industry. Your attitude towards this issue would not make you very profitable.

Also as stated above, someone offering winter storage at a cheaper price does not give you a reason to "toss" a summer customer.

People move between summer and winter sites all the time, all across the world.
 
OHB,

"In other words if you don't like whats going on,leave"

I get what you are saying, and have to say I admire what you do. Seems to me that you have a commodity that is in demand and therefore can dictate the rules that you see fit.

As far as your rules and your attitude, you would be a dead duck in my neck of the woods. We in the Northeast would not tolerate that attitude from any business we deal with. Unfortunately for us, we need to be fair and respect our customers.
 
Walterv

I have always treated my customers with respect and expected the same in return. My customers and the people who have employed me have made a lot of money because of the expertise I bring to the table.

I have indeed been fortunate, that I have not had to suffer undesirable employers or customers.

If you have to put up with individuals that cause trouble, and make life hard for you, just to stay in business, you have my sympathy.

Life is too short to put up with troublemakers.
 
Customers do need to be trained and occasionally fired, we`re going on 50 years in business and I`m not about to be walked on. I`m talking about basic courtesy here, don`t stink up your place of business with smoke, obey your own rules, etc.
 
quote:
Originally posted by OLD HOUSEBOATER

It's my business and you will play by my rules. Believe me the customer is NOT always right...

Thats your right. I suspect that you and BillyBo are pot stirrers and lean toward the negative. I don't need you.

I have plenty of business without yours.

Have a nice day.

Click to expand...


Thank you, OHB, I did have a very nice day.

FYI, when I hire someone, I treat them professioonally and with respect (just as expect them to treat me).

While the customer may not always be right, YOU work for HIM, and for you to have the attitude that you do towards customers is deplorable.

If the customer is wrong, a good businessman would try to explain why the customer is wrong, instead of just blowing them off. Keeping customers happy is the key to a successful business.

BillyBo was treated like crap by his marina, he is perfectly within his rights to leave, and to take as many others with him as possible. You see, that's what happens when you have an attitude like hers (and yours).
 
My marina manager does not smoke in his office, nobody smokes in the office. If he did, I would not presume to tell him what he can and cannot do in his office. I certainly would not take my children into the office and tell the manager not to smoke while they are in there.

It's two way street, the business must respect the customer and the customer must respect the business.

In the OP's case, there are apparently several things he would like to see changed about how the marina operates and the marina is reluctant to make those changes. The best action for everyone involved is that he move his boat to a marina that is run the way he wants a marina to be run.

Like a restaurant. If I eat at a restaurant and don't like the food, the layout, etc. I don't ask or demand that they change, I go to a different restaurant the next time.
 
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