Hookedontronics Miami Scam

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bobalong

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exMember
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19429
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Bought a Kenwood Escalon series, CD/AM/FM on e bay this summer. Worked fine most of the summer. Mounted it in a water resistant location on the boat. When it quit working I e mailed the seller (Hookedontronics dot c , Miami) and they told me that to expedite the repair I should send it to them for inspection to determine if covered under warranty. They were very specific about mailing it to them, as this would speed up the repair if covered. I got a RA number and sent it to them.
Next I received an e mail stating the repair WAS covered under warranty.

Fine

Month goes by, I e mail them. I am told that for $35.00 I can get a refurbished unit if I am in hurry. I am not. They recieved the unit on Sept 17 th. I am still without a stereo. When I google them I find that I am not the only one with customer service issues.
I contacted e bay fraud and pay pal. this company is selling refurbished units on line, I am willing to bet one of them is mine. Of course the purchase has been over 90 days so they can't help, but at least I made note of my dissatisfaction, for what it was worth.

I don't know if the BBB will be of any help, I think almost 90 days for a warranty repair (if it was ever sent anywhere for repair) is a scam. I doubt if I ever see this stereo again. They are looking for more money from me. not.

So if you have any suggestions let me know.

Meanwhie. Beware of this place
Their seller rating is great on e bay, IF you never have a problem with your purchase you would give them a A+ rating. As I did.

Had I googled them and saw the customer service and rip off complaints, I would have shopped elsewhere.

I bought another Kenwood for my car. Went to a big box store and for an additional $12.00 bought an extended warranty. This is a 'bring it to the store in warranty and we will give you a new one' deal.
 
That sure sounds like a Ponzi scam.
Maybe he learned his trade from a guy named Billy Sol Estes in Texas.
 
You bought the stereo off ebay which was new. It worked for a period of time, several months, and then had a problem. Why would ebay or paypal be involved at this point. If you paid for new and it was refurbished, you should have contacted them immediatly. The warranty is with the manufacture, not the reseller unless they state otherwise. Granted 90 days is a long time. Most times you don't get back the same item item you send in. The manufactuer will send out an identical product to replace the one sent in knowing it may take weeks or months to repair the item. Why not ask them to send back the stereo and than deal with Kenwood yourself?
 
The item you bought had a one year warranty. You should get the phone number for them from Ebay contact info and talk to them not us. They have sold over 50,000 items and have a 99.6 rating. I doubt they want to tarnish that awesome record by screwing you on your purchase. Ebay and the sellers take care of problems and misunderstandings in house. Call them! please.
 
Is it possible that for some reason Kenwood might not cover it and that is the reason hookedontronics insisted you return it to them? Kenwood might even persue them if they are unauthorized (or yank license if authorized). Still replacing/repairing it would allow scam to continue longer, but if they got a bunch of returns at once...well that's how Ponzis collapse thus the complaints. You might also search them on ripoffreport.com
 
resellerrating dot c

Like I said. . . . if you never have a problem, they are a first class operation. Check to see what others who have encountered problems said.

They no longer answer my e mails about the disposition of my stereo.
 
In case you couldn't locate all their info...

Hooked On Tronics

Address:
12864 Biscayne Blvd.
North Miami, FL 33181
Tel: (786) 299-5614
Fax: (305) 948-5522
 
I own (and have owned) a half dozen or more amateur radios from Kenwood---My favorite---no problems; my global radio is c. 25 years old. On the other hand, I would not buy even a piece of wire from the Phillips Co. I got screwed on a piece of professional recording equip.

c
 
Kenwood has made some great ham radio equipment. I currently no longer own any Kenwood stuff but when I did I was happy. As far as this company I have no idea what is going on.
Bill
 
---- times 2 re: what Seabug said RE: Phillips. Screw me once,shame on you---screw me twice shame on me!
 
My experience with the BBB is they're pretty much worthless. They only "police" their members; Outfits who are NOT members are not their concern.....

Hafta agree with Bliss.
 
OK just an update on my Kenwood Stereo saga. Received an e mail from Hookedontronics. Said they "received a RB unit for your return" and bla bal bal (this story is getting really old to me now)

After 12 minutes on hold, finally got a human, gave my RA # and he said for $15.00 shipping and handling , paid thru Pay Pal, my unit was repaired and ready to ship to me. I still think it was a waiting game. They were hoping I would send the extra $36.00 (plus shipping) months ago for probably the same exact unit they propose to send to me now.

Sent it Sept 17th, Today is Dec 7.

I'm taking bets here that this stereo will either be missing some of the parts that they INSISTED be returned with the unit OR. . . . it won't work properly.

I am usually an optimist, I lost faith in this outfits' customer service abilities a month ago.

Fortunately a boat stereo isn't so important this time of year, been 10 or 11 weeks now, sure glad it wasn't in my car or truck.

$15 to ship it to them, $15 to get it back, I bought from the cheapest seller, rolled the dice, and lost. Some times it pays, sometimes it doesn't.

No more e bay car stereos.
 
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